Actually, the airline itself is quite good. Planes were clean and staff were efficient. It's the passengers that add that certain "je ne sais quoi".
There were a lot of people checking in with no specific counters for various flights. The line kept moving though and the staff spoke good English. There were a few ladies who'd over packed and ended up opening their cases at the desk to try taking thngs out to meet the luggage allowance of 15 kg. Actually 5 kg is carry on (maximum) and checked is 10 kg.
Once checked in, you pass through the appropriate security and passport controls as usual. The next thing you see is everyone filling their reuseable water bottles. Only 1 RMB roughly GBP£0.12 / AUD$0.20 / USD$0.15 / EUR0.13 to get sterilised water and you're good to go.
The queuing issue that you hear about before you arrive here is not as big a problem as I expected, though we did end up stuck in the tunnel to the plane because they hadn't opened the doors before calling people through.
On the plane was yet another matter. The seats don't move AT ALL. My advice is, if you have a travel pillow, take it. If, like me, you forget your pillow, just pop your tray table down and put your head on it. This was the approach taken by many of my fellow passengers. Can you believe that's what those tables are for?
Of course, you don't actually want to use them for food. You pay for food and drink when you book your ticket. As you can imagine, it's silly prices and the photo's make you want to reach for the bin rather than the buy button. Seems my fellow travellers agreed with me. There was a variety of "picnics" going on. Some passengers had clearly cooked at home and popped it into a plastic lid container.
The good news is that you can join in the exercises with the air crew prior to landing. Sadly I was too late to join in as the English version didn't come on until it was all over. So there you have it. But just one final pearl of wisdom - the air-conditioning blows hot and cold so hand on to that souvenir fan as it will come in handy I don't think being a woman of a certain age had anything to do with it.
Overall, I would fly with this airline again as long as it was no more than 5 hours. The trip to Bangkok was about 4.5 and that was fine. Anything longer than that and I'd want a little more pampering.
I have not been paid anything by Spring Airlines for this post. The opinions are my own personal experience of flying with this airline. Other airlines are available.