Personally, I believe this to be the best hotel in Chanthaburi for location, cost and cleanliness. Whenever we have visitors we get them to stay here and we don't get any kickbacks though, quite frankly, I think we should by now.
It's true that there is no pool and you might consider that a deal breaker however you can use the pool at other hotels which are further out of town for either 100 baht or the cost of lunch. It's a short walk down the hill to the delights of the old town with its cute cafes and bars. It's also less than a ten minute stroll to our house but they also let us leave our bikes there, parked in the shaded car park.
Reception staff have adequate English and they are more than willing to have staff flag down a taxi for you and explain where you want to go. Whenever we have visitors I pop in with written down dates just to make sure there's no confusion and they sort the rest. I do this because their website is absolutely useless for anything other than finding out their phone number and room rates.
Speaking of which, we do manage to get the 30% discount for visitors so that's nice. This means a room with a balcony comes to 980 baht (roughly GBP19 / AUD39 / USD27 / EUR25). It's also one of the few places in Chan where you can use a card to pay for your accommodation.
The centre of the hotel is open to the elements and provides an "atrium" feel to the place. We love this, especially if you're lucky enough to experience some rain during your visit.
We don't normally recommend including breakfast with the booking. There's a couple of reasons for this. Firstly, if you decide in the morning you want breakfast, you simply pay the 150 baht and off you go. The breakfast is ok, but not knockout and we sometimes like to go for brunch and there's other cafes nearby that you can easily walk to. We find it most useful to have breakfast on the last day of the visit as there's no need to cart your luggage around and because you don't need to be staying there to have breakfast we have been known to join our visitors for breakfast.
When we experienced all the flooding in our first year here, this is the place we stayed overnight because we thought we wouldn't be able to flush our loo at the house. So we can recommend this from our own first hand experience.
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